Fenix 2013 Global Customer Satisfaction Survey
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  • Which of the following would describe you the best?
    • Outdoor activities enthusiasts
    • Hunting enthusiasts
    • Flashaholic
    • Others

  • The model(s) of Fenix products you bought last year is (are):



  • Is it convenient for you to buy Fenix products?
    • Very convenient
    • Convenient
    • Relatively convenient
    • Inconvenient
    • Very inconvenient

  • How satisfied are you with the performance of Fenix products?
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied

  • How satisfied are you with the reliability of Fenix products?
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied

  • How satisfied are you with the craftsmanship of Fenix products?
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied

  • How satisfied are you with the appearance design of Fenix products?
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied

  • Do you think the mode settings of Fenix products are reasonable?
    • Very reasonable
    • Reasonable
    • Relatively reasonable
    • Unreasonable
    • Very unreasonable

  • How do you think of the user interface of Fenix products?
    • Very convenient
    • Convenient
    • Relatively convenient
    • Inconvenient
    • Very inconvenient

  • Would you buy Fenix products again or recommend them to your friends?
    • Surely
    • Very likely
    • Maybe
    • Not likely
    • No

  • In which ways would you like to get help when your Fenix products do not work well?
    • Contact the retailer
    • Find user manual
    • Find the answer via the websites, ask friends or try to repair it by myself
    • Hotline

  • How do you think of the attitude of Fenix staff in customer service department when you contact them for help?
    • Excellent
    • Good
    • So so
    • Poor
    • Very Poor
    • Not contacted yet

  • How do you think of the problem-solving ability of the customer service when you contact them for help?
    • Excellent
    • Good
    • So so
    • Poor
    • Very Poor
    • Not contacted yet

  • Which will you value most when you get warranty service?
    • Easy to find service center
    • Fast respond
    • High quality repairs
    • Others

  • Do you think that the reply of the customer service is timely when you contact them for help?
    • Very timely
    • Timely
    • Relatively timely
    • Not very timely
    • Quite not timely
    • Not contacted yet

  • What are the necessary improvements to Fenix products? Or do you have any suggestions to our product design?




Fenix Questionnaire On-line
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